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Human Resource Development Review
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Article

Workplace Incivility: Impacts on Individual and Organizational Performance

Brad Estes1* and Jia Wang, PhD2

1 Barry University
2 Texas A&M University

* To whom correspondence should be addressed. E-mail: estesb{at}bucmail.barry.edu.


  Abstract
Although workplace incivility has been found to negatively impact individual and organizational performance and interfere with the creation of a civil and respectful workplace, the phenomenon has been largely overlooked by the field of human resource development (HRD). This article reviewed the workplace incivility literature to provide a better understanding of the characteristics, prevalence, trends, causes, and impacts of this phenomenon in contemporary workplaces. The review indicates that workplace incivility frequently occurs and is harmful; however, it is generally not well understood and accordingly not recognized as an issue needing attending. Therefore, this article calls for research attention from HRD scholars. The authors further provide HRD practitioners some guidelines that may assist them in identifying and dealing with uncivil behaviors at work and ultimately bringing out the desired individual and organizational performance.

First published on March 26, 2008, doi:10.1177/1534484308315565

Human Resource Development Review 2008;7:218.

A more recent version of this article appeared on June 1, 2008

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